GUESTCONNECTION is an innovative and internationally oriented consulting company in Barcelona, Spain. It is dedicated to driving service excellence for companies in the hospitality industry. It is the only company in Europe that combines three areas of expertise, Online Reputation Management, Training and Consulting. Its focus on quality service and operational background make GUESTCONNECTION an unique and effective partner.
Founder of the company is Willem van Rossem, a former hotel executive. Mr. van Rossem has gained international experience in operations, training and quality assurance with companies like Walt Disney Parks & Resorts, Leading Hotels of the World and Dolce Hotels & Resorts. Throughout his career Willem van Rossem has developed a true passion for excellence and quality service.